Refund policy

Thank you so much for your purchase! We are sorry that it did not work out.

We have a 14-day exchange/refund policy for store credit ONLY

This means you have 14 days after receiving your item to request an exchange or refund for store credit

To be eligible for a return/exchange, your item must be in the same condition that you received it, unused, with tags. You’ll also need the receipt or proof of purchase. You may also be ask to send us a picture to ensure it was not damaged or used.

To request a return, please contact - therusticflair@gmail.com

NO JEWELRY OR ACCESSORY RETURNS

ALL SALE ITEMS ARE FINAL SALE

NO GIFT CARD RETURNS

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as accessories, sale items or custom products such as special orders or personalized items. Please contact us if you have questions or concerns about your specific item.

Returns

- To request a return please email therusticflair@gmail.com with the order number and reason for return request

- We will notify you once the return request has been accepted or denied

- You will be responsible for purchasing your own return label

- Once we receive the returned package we will send you information with your store credit information

Exchanges

- To request a return, please email therusticflair@gmail.com with the order number and reason for exchange request

- We will notify you once the exchange request has been accepted or denied

- You will be responsible for purchasing your own return label

- Once we receive the returned package we will contact you when your exchange ships

Additional Information

If you receive your purchase and it is damaged or the wrong item please contact us right away and we will fix the mistake!